Good morning, Dr. Sarah — Glow Med Spa
Here's your revenue recovery overview for June 2026.
0
Missed Leads Recovered
↑ 18% vs last month
$0
Estimated Revenue Recovered
↑ 24% vs last month
0
Consultations Booked
↑ 12% vs last month
0
No-Shows Prevented
↑ 33% vs last month
0
Dormant Clients Reactivated
↑ 15% vs last month
0
Review Requests Sent
↑ 21% vs last month
Revenue Recovery Trend
Last 6 months
Recent Activity
Live feed
12 min ago
🤖 AI replied to SMS inquiry from Jessica M. — Botox pricing
38 min ago
📞 Missed call recovered — Maria L. booked a consultation
1 hr ago
🔄 Follow-up #3 sent to David K. — laser inquiry
2 hrs ago
⭐ New Google review received — 5 stars from Rachel W.
3 hrs ago
♻️ Dormant client Amy T. re-booked after reactivation message
AI Inbox
All conversations across SMS, Web Chat, Instagram DM, and Missed Calls.
Conversations
5 active
JM
Jessica Martinez
Hi! I saw your ad for Botox. How much...
ML
Maria Lopez
Thank you for calling! Sorry we missed...
DK
David Kim
Do you do laser hair removal? What's...
RW
Rachel Williams
I'm interested in weight loss consultations...
AB
Ashley Brown
Can you tell me about filler options and...
Jessica Martinez
📸 Instagram DM · 🤖 AI Replied
Missed Call Recovery
Every missed call gets an instant text-back within 10 seconds.
0
Missed Calls (7 Days)
0
Text-Backs Sent
100% coverage
0
Replied to Text
67% reply rate
0
Booked Consultation
0%
Recovery Rate
↑ from 0% before
Recovery Pipeline
📞
18
Missed Calls
📲
18
Auto Text-Back
💬
12
AI Conversation
🎯
8
Lead Qualified
📅
6
Booked
Missed Call LogLast 7 days
| Time | Caller | Treatment Interest | AI Action | Outcome |
|---|---|---|---|---|
| Mon 9:14 AM | Maria Lopez | Botox | Text-back → 3-msg convo | ✅ Booked Tue 2 PM |
| Mon 11:42 AM | James Wilson | Unknown | Text-back → No reply | 🔄 Follow-up Day 2 |
| Mon 2:07 PM | Priya Sharma | Fillers | Text-back → Asked pricing | 💬 In conversation |
| Tue 8:55 AM | Unknown Caller | — | Text-back → Solicitor | ❌ Disqualified |
| Tue 12:30 PM | Lauren Chen | Laser | Text-back → Same-day book | ✅ Booked Tue 4 PM |
| Wed 3:18 PM | Michael Torres | CoolSculpting | Text-back → Asked financing | 💬 In conversation |
| Thu 10:02 AM | Sarah Kim | HydraFacial | Text-back → Booked | ✅ Booked Fri 11 AM |
| Thu 4:45 PM | Nicole Adams | Chemical Peel | Text-back → No reply | 🔄 Follow-up Day 2 |
Sample Text-Back Message
"Hi! This is Glow Med Spa in Scottsdale. We saw we missed your call — sorry about that! 😊 How can we help you today? If you're interested in scheduling a consultation, just reply here and we'll get you set up."
Lead Qualification
AI-scored pipeline — your front desk only sees leads ready to move.
New Inquiries 6
Stephanie J.
Web Chat · Chemical Peel
New
Robert H.
SMS · Botox
New
Emily T.
IG DM · HydraFacial
New
AI Qualified 4
Jessica M.
IG DM · Botox
Score: 87 🔥
Ashley B.
IG DM · CoolSculpting
Score: 72
Staff Review 2
Rachel W.
Web Chat · Laser
⚠️ Clinical Q
Scheduled 3
Maria L.
Missed Call · Botox
Tue 2 PM
Lauren C.
Missed Call · Laser
Tue 4 PM
Booked ✅ 2
Michael T.
SMS · CoolSculpting
Confirmed ✅
Sarah K.
Missed Call · HydraFacial
Confirmed ✅
Lead Detail — Jessica MartinezScore: 87/100 🔥
| Treatment Interest | Botox |
| Budget / Intent | Asked about pricing, responded within 3 min |
| Timeframe | This week — asked about available times |
| Preferred Booking | Tuesday at 2:00 PM |
| Recommended Next Step | 🔥 Ready — hand off to front desk |
Pipeline Conversion
| New → Qualified | 65% |
| Qualified → Scheduled | 64% |
| Scheduled → Attended | 71% |
| Overall Conversion | 29% |
Booking Assistant
Automated scheduling, confirmation, and pre-appointment instructions.
0
Booking Invites Sent
0
Time Selected
80% selection rate
0
Confirmed
88% confirmation
4.2h
Avg. Time to Book
Upcoming ConsultationsNext 7 days
| Date | Time | Client | Treatment | Provider | Status |
|---|---|---|---|---|---|
| Tue Jun 24 | 10:00 AM | Jessica Martinez | Botox Consultation | Dr. Sarah Chen | ✅ Confirmed |
| Tue Jun 24 | 2:00 PM | Maria Lopez | Botox Consultation | Emily R., RN | ✅ Confirmed |
| Wed Jun 25 | 11:00 AM | Priya Sharma | Filler Consultation | Dr. Sarah Chen | ⏳ Pending |
| Thu Jun 26 | 3:30 PM | Lauren Chen | Laser Consultation | Dr. Sarah Chen | 📩 Reminder Sent |
| Fri Jun 27 | 11:00 AM | Sarah Kim | HydraFacial | Emily R., RN | ✅ Confirmed |
| Fri Jun 27 | 2:00 PM | Michael Torres | CoolSculpting Consult | Dr. Sarah Chen | ⏳ Pending |
Booking Message Template
"Hi Jessica! 😊 Based on your interest in Botox, I'd love to help you book a complimentary consultation with our injector.
📅 Tuesday, June 24 at 10:00 AM or 2:00 PM
📅 Thursday, June 26 at 11:00 AM or 3:30 PM
Which works best? Just reply with your preferred time!"
📅 Tuesday, June 24 at 10:00 AM or 2:00 PM
📅 Thursday, June 26 at 11:00 AM or 3:30 PM
Which works best? Just reply with your preferred time!"
Confirmation Message
"You're all set, Jessica! ✅
📅 Botox Consultation
🕐 Tuesday, June 24 at 2:00 PM
📍 Glow Med Spa — 7000 E Shea Blvd, Scottsdale, AZ
Please arrive 10 minutes early to complete a brief intake form. See you then!"
📅 Botox Consultation
🕐 Tuesday, June 24 at 2:00 PM
📍 Glow Med Spa — 7000 E Shea Blvd, Scottsdale, AZ
Please arrive 10 minutes early to complete a brief intake form. See you then!"
Smart Follow-Up
Multi-step nurture sequences that turn cold leads into booked consultations.
0
Active Sequences
0
Messages Sent This Week
0
Replies Received
28% response rate
0
Conversions This Week
12% conversion
No Reply Sequence
5 steps · 14 days
8Active Leads
3Converted
Price Shopper Sequence
4 steps · 10 days
5Active Leads
1Converted
Unbooked Consult Sequence
3 steps · 7 days
7Active Leads
2Converted
Dormant Client Sequence
3 steps · 10 days
3Active Leads
2Converted
Sequence Timeline — No Reply
Day 1 — Value Message
Sent: 8 · Opened: 7 · Replied: 4
Day 3 — Check-In
Sent: 7 · Opened: 6 · Replied: 2
Day 7 — Pricing + Social Proof
Sent: 6 · Opened: 5 · Replied: 1
Day 10 — Testimonial
Sent: 5 · Opened: 4 · Replied: 1
Day 14 — Final Offer
Sent: 4 · Opened: 3 · Replied: 1
Day 1 Message Preview
"Hi [Name]! Thanks for your interest in [Treatment] at Glow Med Spa. A lot of our clients love how quick and comfortable the procedure is — most are back to their day in under an hour. If you'd like to learn more or schedule a complimentary consultation, just reply here. 😊"
💡 AI Insight: Leads that receive Step 2 within 1 day (instead of 3) have a 41% higher reply rate. Consider adjusting timing.
No-Show Prevention
Automated reminders and confirmation sequences that keep chairs filled.
0
Appointments Tracked
0
Reminders Sent
0
Confirmations
83% confirmed
0
No-Shows
Only 7%
$0
Estimated Savings / Month
Reminder Sequence
⏰ 48 hours before
"Hi Jessica! Just a reminder — your Botox consultation is on Tuesday at 2 PM. Reply YES to confirm or RESCHEDULE if you need to change."
⏰ 24 hours before
"See you tomorrow at 2 PM at Glow Med Spa! 📍 7000 E Shea Blvd, Scottsdale, AZ. Please arrive 10 min early."
⏰ 2 hours before
"Your Botox consultation is in 2 hours at 2 PM. Looking forward to seeing you, Jessica! 😊"
Before / After Kovya Desk
| Metric | Before | After |
|---|---|---|
| No-Show Rate | 22% | 7% |
| Monthly No-Shows | ~19 | ~6 |
| Revenue Lost | $7,600/mo | $2,400/mo |
| Monthly Savings | — | $5,200 |
At-Risk Appointments⚠️ 2 flagged
| Client | Appointment | Status | AI Recommendation |
|---|---|---|---|
| Priya Sharma | Wed Jun 25, 11 AM | ⚠️ No confirmation | Call to confirm or offer reschedule |
| Michael Torres | Fri Jun 27, 2 PM | ⚠️ No confirmation | Send alternate time options |
Dormant Client Reactivation
Revenue hiding in your existing client database — recovered automatically.
0
Dormant Clients Identified
0
Reactivation Messages Sent
0
Replies Received
35% reply rate
0
Re-Booked
$0
Estimated Revenue Recovered
90+ Days Since Visit🟢 Active
124
clients identified
Top treatments: Botox (34%), Fillers (22%), HydraFacial (18%)
42 contacted
Completed, No Follow-Up🟡 Queued
67
clients identified
Finished treatment plan, never rebooked for maintenance
Next batch
Cancelled, Never Returned🔵 Planned
43
clients identified
Cancelled or rescheduled and never came back
Planned
AI Message Preview — 90+ Days
"Hi Amy! It's been a while since your last visit at Glow Med Spa. We've been thinking of you! 😊 We have some exciting new treatments this season, and we'd love to have you back. Would you like to schedule a consultation? Reply here and I'll find a time that works!"
Estimated Reactivation Value
| Avg. last-visit value | $420 |
| Avg. lifetime value (4 visits) | $1,680 |
| Reactivation rate | 16% |
| Projected monthly recovery | $8,400 |
| Acquisition cost | $0 (existing clients) |
Review Growth & Reputation
Automated review requests that build your online reputation and drive new patients.
0
Review Requests Sent
0
Reviews Received
46% response rate
4.8
Average Rating
0
Google Reviews
0
Yelp Reviews
Review Request Flow
24 hours after appointment
Satisfaction Check: "How was your visit today?" — Happy → Review link. Unhappy → Internal alert.
If positive (4–5 stars)
Review Link Sent: Direct link to Google or Yelp review page.
If negative (1–3 stars)
Internal Alert: Staff notification for private follow-up before public review.
After review posted
Thank You: "Thanks for your review! We're so glad you had a great experience."
Recent Reviews
Rachel W.Google · Jun 17
⭐⭐⭐⭐⭐
"Amazing experience! Emily was so professional and the results are incredible."
David K.Google · Jun 15
⭐⭐⭐⭐⭐
"Dr. Chen is the best. Glow Med Spa is my go-to for everything skin."
Ashley B.Yelp · Jun 14
⭐⭐⭐⭐
"Great service and beautiful facility. Only 4 stars because parking was tricky."
Mark T.Google · Jun 10
⭐⭐
"Long wait time. Treatment was fine but I waited 30 minutes."
⚠️ Staff notified — respond within 24 hours
Reputation Scorecard
Google Rating
4.7 ⭐
↑ from 4.6
Yelp Rating
4.5 ⭐
↑ from 4.3
Total Reviews
111
↑ 25% (was 89)
Monthly Velocity
22/mo
↑ from 4/mo
Revenue Recovery Report
Monthly ROI dashboard — see exactly how much Kovya Desk recovered.
Total Estimated Revenue Recovered — May 2026
$0
Kovya Desk Cost: $499/month
📈 Net ROI: $27,301 · 5,571% Return
Revenue Breakdown by Source
| Source | Revenue | % of Total |
|---|---|---|
| 📞 Missed Call Recovery | $9,600 | 34.5% |
| 🔄 Follow-Up Conversions | $7,200 | 25.9% |
| 🛡️ No-Show Prevention | $4,800 | 17.3% |
| ♻️ Dormant Reactivation | $4,200 | 15.1% |
| ⭐ Review-Driven Bookings | $2,000 | 7.2% |
| Total | $27,800 | 100% |
Monthly TrendRevenue Recovered
Per-Channel Performance
| Channel | Leads | Recovered | Booked | Revenue |
|---|---|---|---|---|
| SMS | 62 | 18 | 12 | $12,400 |
| Instagram DM | 28 | 9 | 5 | $6,200 |
| Web Chat | 34 | 7 | 4 | $5,000 |
| Missed Calls | 18 | 12 | 6 | $4,200 |
Year-to-Date Summary
| YTD Revenue Recovered (Jan–May) | $111,700 |
| YTD Kovya Desk Cost (5 months) | $2,495 |
| YTD Net ROI | $109,205 |
| YTD Return | 4,378% |
💡 AI Insight: Your highest recovery opportunity is missed calls — 33% recovery rate. Consider extending AI text-back to after-hours. Estimated additional recovery: $2,400/month.